Privacy Policy

1 Information We Collect

Personal Information

When you place an order, create a custom product, subscribe to our newsletter, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order details
• Pet name, size, breed, or customization preferences
• Uploaded images or designs for custom prints
• Messages or information you send through contact forms

Payment Information

Payments are processed securely through third-party payment providers. We do not store your full credit card or payment details on our servers.

Website Usage Information

When you browse our website, we may automatically collect IP address, browser type, device information, pages visited, time spent on the website, products viewed, cart activity, and referring website or source.

2 How We Use Your Information

We use your information to:

• Process and deliver your orders
• Create and fulfill custom printed products
• Send order confirmations, shipping updates, and customer service messages
• Respond to your questions or support requests
• Improve our website, products, and customer experience
• Personalize product recommendations and offers
• Send newsletters, discounts, and promotional updates when you subscribe
• Prevent fraud, unauthorized activity, or misuse of our website
• Comply with legal, tax, and business requirements

3 Custom Prints and Uploaded Content

If you upload a photo, design, pet name, or other custom information, we use it only to create and fulfill your custom product, provide customer support, and manage your order.

You are responsible for ensuring you have the right to upload and use any images, names, artwork, or content submitted for custom products.

4 Email Marketing

If you subscribe to our newsletter, we may send you updates about new arrivals, exclusive discounts, pet tips, promotions, and product launches.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

5 How We Share Your Information

We do not sell your personal information.

We may share necessary information with trusted third parties who help us operate our business, such as payment processors, shipping and delivery companies, website hosting providers, email marketing platforms, customer support tools, analytics and advertising partners, and fraud prevention services.

These third parties are only allowed to use your information as needed to provide their services to us.

6 Cookies and Analytics

Our website may use cookies, pixels, and similar technologies to improve your shopping experience, remember your preferences, analyze website traffic, and show relevant offers or ads.

Cookies may help us:

• Keep items in your shopping cart
• Remember your preferences
• Understand how visitors use our website
• Improve website performance
• Measure marketing campaigns
• Show relevant ads or promotions

You can control or disable cookies through your browser settings. Some parts of our website may not work properly if cookies are disabled.

7 Data Retention

We keep your information only as long as needed for business, legal, tax, security, and customer service purposes.

Order information may be retained for recordkeeping, returns, exchanges, fraud prevention, and legal compliance.

Uploaded custom print files may be stored for a limited time to complete your order and provide support if needed.

8 How We Protect Your Information

We use reasonable security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system is completely secure. We cannot guarantee absolute security, but we work hard to keep your information safe.

9 Your Privacy Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing emails
• Control cookies through your browser
• Ask questions about how your information is used

10 Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

11 Third-Party Links

Our website may include links to third-party websites, social media pages, payment providers, or partner services.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before sharing information with them.

12 Social Media and Public Content

If you tag us, mention us, post photos of your pet wearing our products, or interact with us on social media, your content may be visible publicly depending on your privacy settings.

We may ask for your permission before featuring your content on our website, social media, or marketing materials.

13 International Users

Our business is based in the USA. If you access our website from outside the USA, your information may be processed and stored in the USA or other countries where our service providers operate.

By using our website, you understand that privacy laws may differ from those in your location.

14 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of our website after updates means you accept the revised Privacy Policy.