Shipping & Returns
The serious stuff, made simple. We want you and your dog to be completely happy.
Whether you ordered a bold accessory, an indestructible toy, or a custom print made just for your pup, we’ll do our best to make the process smooth from checkout to delivery.
3–5 Day Delivery
Standard shipping arrives in 3–5 business days.
Free $50+ Shipping
Free shipping is automatically applied on orders over $50.
30-Day Guarantee
Returns and exchanges are accepted within 30 days.
1 Shipping Policy
We strive to get your pup’s new gear out the door as quickly as possible.
Rates & Times
Standard Shipping
$5.99 flat rate. Delivered in 3–5 business days.
Free Shipping
Automatically applied to all orders over $50.
Processing Time
1–2 business days for standard items.
2 Custom & Print-on-Demand Items
Because our custom bandanas and portraits are made specifically for you, they require an additional 3–5 business days for production before they ship.
If you order a mix of standard and custom items, they may ship separately so you don’t have to wait.
3 Returns & Exchanges
Does it not fit? Not exactly what you expected? No problem.
The 30-Day Guarantee
We accept returns and exchanges on standard, unused, unwashed items in their original condition within 30 days of delivery.
We know you might need to try a hoodie on your dog to check the fit — that’s fine. Just please try to keep it free of excessive dog hair before sending it back.
4 How to Start a Return
Starting a return is simple. Just follow these steps:
Email Us
Email us at tlmenterprise@hotmail.com with your order number.
Get Label
We will send you a prepaid return shipping label.
Pack It Up
Pack the item, stick the label on, and drop it in the mail.
Refund
Once received, we’ll process your refund within 3–5 business days.
Need Help?
Have a question about shipping, returns, exchanges, or a custom order?
Email: tlmenterprise@hotmail.com
Phone: 515-415-3182
Location: USA